Squaregrapes will diligently aim to protect the privacy of your personal data. Below is the description on how your data is gathered and used and how to request it to be removed from our records.
I. Personal information
The data collected by Squaregrapes is to ensure that our terms of contract are adhered to. The data is used for continuous improvement of our services and to obtain feedback on the services we offer.
II. Information we collect about you
Personal information is collected while you use our website and when you contact us or sign up to our services. We hold any information for a reasonable length of time to support us to review and continue improving the services we offer.
When placing an order for delivery over the telephone or via website, we will also collect your name, address, email and telephone number. These are used only for transactional purposes. An option to register for our marketing communications will be offered at the same time while placing your order. You have the right to update these preferences at any time by emailing us at [email protected] with your request to change your marketing preferences.
If you contact Squaregrapes or sign up to our email newsletter, we will also collect your name and email. This information is not shared with any 3rd party. You can change your browser settings at anytime to browse the Squaregrapes website anonymously should you have any concerns about the information we keep. This data may sometimes be traceable to/related to not just companies but also named individuals.
We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect. Any personal information is kept private and securely stored until a time it is no longer needed, or until you request that we remove it from our records. However, we will continue to hold indefinitely any transactional information, including contact details, on our database, as we are required to do so by law, although contact details can be changed on request at any time via the methods described above.
III. HOW WE WILL USE THE INFORMATION WE GATHER
If you subscribe to our email newsletter, we may contact you by email with offers, events information and any other information that we may think is relevant to you. Newsletters sent from our email service provider may retain subscriber’s data, relating to engagement.
If you place an order via our website, your information will be used to process your order, respond to an enquiry and keep you updated on its progress. On occasion we may also contact you for feedback to improve the services we offer. We may also use your postal address to send you a Squaregrapes brochure or other printed communication.
If you do receive unwanted email from us, all our correspondence offers clear instructions on how to unsubscribe. If further assistance is required to opt out, please email us at [email protected].
IV. LENGTH OF TIME AND HOW WE STORE
We will store data collected in our protected database, for reference. This information is held by Squaregrapes for a reasonable period, for compliance with legislation requirements and to enable us to answer queries or resolve possible issues and improve the services we offer.
The information gathered is held on our databases whether you cease to use our services with the exception where for compliance purposes with the current legislation, regulatory bodies or authorities require us to held the information for longer period.
V. WHO WE SHARE YOU INFORMATION WITH
Squaregrapes will only share information with third parties you have agreed with. This may be the information necessary for the fulfilment of the services we offer, such as deliveries (customer name, postal address, email, telephone etc). This information will be shared with the relevant third party where necessary in a secure way. Your data will only be shared with companies who operate in line with the current legislation requirements related to data protection, management and storage. Upon request you can request your information regarding to who and what for we shared your information with.
